Before deciding on the model that you will buy, carefully measure the area in which your furniture will be placed. It is equally important to know the correct voltage of the outlet that you will be using before purchase.

Damaged Shipments
All claims for damaged merchandise must be made within 24 hours from the date that the merchandise was received. The claim can be initiated by you or a One Call Furniture representative. All original packing materials and/or boxes must be saved and made available for inspection, in order for a damage claim to be considered by the shipper. One Call Furniture will not be liable for any monies lost if the claim is not filed within the required time period. If you decide to file a claim with the shipper directly, you must notify us to receive proper credit or replacement.

Please Note: Before accepting any trucking delivery, please make certain to examine the unit for any signs of damage. Remove the product from its packaging for a complete inspection. Once you have signed for delivery, you will not be able to file a claim with the trucking company.

Defective Merchandise
Most products that we carry include a full warranty of at least one year. If you receive an item that is defective upon delivery and is not due to shipping damages please contact customer support at 1-800-555-1212 within 48 hours of receipt. If your item is defective after the first use please contact the manufacturer directly. Contact information for the manufacturer is included in the product literature.
(Note: Warranties on mini split air conditioners only include parts and do not include labor. The licensed professional who installs your air conditioner should always provide you with a labor warranty.

Non-Defective Product Returns:

Non-defective products can be returned within 7 days if returned unopened, for credit less shipping as well as subject to a 15% restocking fee. Items that have been opened can be returned, but will be subject to a 20% restocking fee to cover testing, cleaning and repackaging expenses. In addition to this fee, a pro-rated charge (up to 100%) will be assessed for items that are returned incomplete or with non-resalable parts.

General Return Notes and Policies

• In the event of a return, you must contact customer service receive a return merchandise authorization number (RMA).
• You must contact us within 48 hours of receiving your merchandise if your product is damaged or does not meet your needs.
• After signing for and accepting your merchandise, you are responsible for all damage claims.
• One Call Furniture reserves the right to refuse all returns.
• All returns are subject to a 15% restocking fee.
• Returned products will not be accepted unless they are in brand new condition with all packaging, product literature, and blank warranty cards enclosed in the exact condition in which you received them.
• Shipping and handling charges to and from our warehouse are not refundable.
• We do not accept returns on air conditioners and some specially ordered products due to customer error.

Return Instructions:

All returns must be pre-approved by a customer service representative for an RMA number (Return Merchandise Authorization). To accomplish this, please call our customer service department at 1-800-555-1212. Any item returned or refused without applying for an RMA, will be subject to a 30% restocking fee. Once your request has been received, you will be contacted within 7 business days with an RMA number and instructions for sending back the item(s). The RMA number, once provided, is valid for 2 weeks only. You must re-package any item(s) being returned as it was delivered to you, with all components, materials and documentation. If you received your item double boxed, it must be returned in this manner. Once shipped, Email the tracking number(s) to us with your onecallfurniture.com order number. We will notify you via Email of your refund once we have received and processed the returned item(s). Shipping costs are refunded only if the return is a result of mis-shipment. Please allow up to 2 billing cycles for your credit to be posted to your account.

Order Cancellations

To cancel an order, you will need to contact a Customer Service representative by phone at 1-800-555-1212. Email cancellations will not be accepted. If you request cancellation of an order after the order has shipped, you will be responsible for all shipping charges even if you refuse the package and do not sign for the delivery.

Please be sure to read all specifications regarding merchandise before purchase and call us with any questions or concerns prior to placing your order.